Customer Service

Guarantee

All Jacks R Better, LLC products carry a one year warranty on material and/or craftsmanship defect. You may return it for repair or replacement, at our discretion at any time. Call (800) 595-0413 for a Return Authorization (RA) number and to inform us of the reason for the return and call our attention to the issue that needs to be remedied.

Repairs after warranty or resulting from abuse or neglect (e.g. ripped fabric or rot caused by improper storage) will be done at reasonable rates. The nature of any necessary repair and a written estimate (e-mail) of cost, if applicable, for the repair will be provided before any repair is accomplished.

If you are not satisfied with your Jacks R Better, LLC product for any reason you may return it within 15 days of receipt, in original and unused condition and with all original packaging and enclosures, for a one for one exchange or a full refund of the purchase price. Quilts that have been modified from standard design may be returned for refund or credit, subject to a 15% restock fee. Call (800) 595-0413 for a Return Authorization (RA) number. Shipping is not refundable.

Contact Us

Jacks ‘R’ Better LLC
328 Old York Hampton Highway, Suite C
Yorktown, Virginia, 23692
Phone: (757) 643-8908
Toll Free: (800) 595-0413
E-mail: TheJacks@jacksrbetter.com

Office Hours

Monday-Thursday, 9:00 a.m.-5:00 p.m. Eastern Time

Ordering

To Order From The Web Site
Go to the shop page to view the list products. Click on the product of interest to view more details. Click “Add to Cart”. Head back to the shop page to add more items to your cart. When you are ready, click on the “View Cart” button or the checkout menu up top to pay for your order.

To Order By Mail
Print and fill out the order form (Click Here for Order Form) and mail with correct payment (personal check or money order payable to Jacks ‘R’ Better, LLC) to the address on the order form. If you have trouble down loading the order form, contact us at TheJacks@jacksrbetter.com

To Order By Phone
Call Jacks ‘R’ Better, LLC at (757) 643-8908 or (800) 595-0413 Monday through Thursday between 9:00 a.m. and 5:00 p.m. Eastern Time.

Shipping Policy

Our goal is to achieve next business day shipping on every order and we do our best to maintain enough inventory to allow us to achieve that goal.

US Mail: Jacks ‘R’ Better uses US Mail for all shipping both in and outside the Continental United States. We have found this method to be quick, secure and cost effective. The US Postal Service generally approximates 3 business days shipping time anywhere in the United States and between 5 and 10 business days shipping time for overseas shipments.

Customs: All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Jacks ‘R’ Better does NOT include any of these fees. You will normally be charged the Customs fees by the company that delivers the package at the time of delivery.

Small International Orders: Overseas shipping by its nature involves higher shipping fees and the web site is designed to collect those higher fees. However, for smaller items, it is our policy to use USPS International Flat Rate Envelopes and the USPS Small Flat Rate Boxes whenever possible. These containers will ship to most countries for under $25. For these small shipments, we will automatically credit your card for any shipping fees in excess of the $25 on the business day that your order ships.

Multi-Quilt Discount

Order one quilt at the regular price and receive a $25 rebate for each additional regular price quilt included in the same order. This offer does not apply to the 3 Season Set or the 4 Season Set. The prices for those sets already include a discount. Note, no actions by the customer are required for this rebate other than a qualifying purchase.  Jacks ‘R’ Better LLC automatically applies this rebate as a credit to the purchasing card at the time the order is shipped.

Group Purchase Policy

Group Purchase Policy: click here

Requests for Custom Work

JRB DOES NOT Do Custom Work. To View Jacks ‘R’ Better, LLC Policy on Custom Design and Modifications click here. However, we do offer a number of “custom” modifications described here.

Disclaimer

Hiking, backpacking, and hammock camping activities involve potentially serious dangers that could result in injury and/or death, impairment to self and others, damage or destruction of property and/or emotional trauma. All backpacking equipment or concepts may create a potentially hazardous condition to the user. The articles on this site are written to offer information. They are as accurate as information allows at the time of writing. They are offered for general information only. The reader is encouraged to read them and other sources of information and educate oneself thoroughly before attempting to implement a particular idea. The reader is further encouraged to test equipment and ideas under controlled conditions to confirm their validity before attempting to implement them in the wilderness. We assume that by purchasing any equipment buyer will completely read any instructions, will follow safe operating procedures, and exercise common sense in the use of any equipment purchased. We assume no responsibility for the condition or operation of any equipment by purchaser. Buyer assumes all responsibility for the use of this equipment. Buyer assumes all risk of loss and/or injury and will hold seller harmless. Buyer represents that no reliance is made upon any act or conduct of Jacks R BetterTM, LLC.